FAQ

 

Is your cleaning service guaranteed?

House Cleaning Tampa offers a 100% Customer Satisfaction Guarantee.  Call us within 24 hours if you are not satisfied, and we will re-clean your home until you are 100% satisfied.

 

Is your company insured and bonded?

House Cleaning Tampa is bonded and insured.  The utmost care will be taken when cleaning your home; however, should damage or breakage occur, we will have the item replaced, if item is not repairable. Insurance claims will be filed when deemed appropriate.

 

Does anyone need to be home when you clean?

It is completely up to you.  The majority of customers prefer to give us a key that is secured in our office.  At your discretion you may leave the key in a safe place. However, we do not encourage it as this is not a very secure system. If our cleaning crew is unable to enter your home, you will incur a fee of $50. Any and all alarm systems are required to be disabled.

 

How are my keys protected?

All keys are placed in a security box and are only accessed by the manager. Keys are identified individually with only a number. On the scheduled day of cleaning your key is issued to the team member in charge and returned to the security box at the end of the work day.  A Fee will be charged if entry is not possible.

 

Who will be cleaning my home?

House Cleaning Tampa’s professional cleaning team will be servicing your housekeeping needs. Our teams will consist of one, two or three team members tailored for your specific requirements. Our Quality Control Supervisor will periodically inspect job sites to ensure our high cleaning standards and your special requests have been met.

 

Will I have the same team cleaning my home every time?

We believe having the same team clean your home every time is the best solution for you the customer.  However, instances such as sickness, weather, holidays and accidents may cause a different qualified team member to clean your home. You will be contacted prior to cleaning if your dedicated cleaner(s) are not available the day of your scheduled cleaning.

 

How long does it typically take to clean a home?

On average 1.5 to 3 hours to clean a 3 bedroom 2 bathrooms home. Time will vary depending on the condition and size of your home.  We will do a full evaluation upon your consultation appointment.

 

What should I do before the cleaning team comes?

The night before, personal clothing, toys and other household items should be picked up and put away. This allows us to concentrate on actual cleaning and provide you with a high quality service.

 

Who provides supplies and/or equipment?

House Cleaning Tampa will use the cleaning products we’ve researched and feel are the best for the homes we clean. If you would like us to use specific products and/or equipment that you will provide, please mention this upfront so that it can be discussed.

 

What cleaning supplies do I need to have?

If providing your own supplies the recommended products are: Windex, Pine-Sol, Soft Scrub, Tylex, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Vacuum, Broom, Mop, and Trash Bags. Cleaning supplies are asked to be left on the kitchen counter. Otherwise House Cleaning Tampa will bring everything the cleaners need.

 

Are there any items that your cleaning member would not clean?

Our team members are prohibited to clean human or pet feces, vomit, urine or blood due to sanitary reasons and potential hazards.

 

How do I relay special instructions to my cleaning team?

We require any special instructions be requested directly to our Account Manager by phone or e-mail at least 48 hours prior to your scheduled cleaning. Notes left in your home will not be fulfilled.

 

If my home has been recently remodeled or under repair what should I do?

To adequately clean your home, please contact your Account Manager to request a thorough Deep Cleaning or a Custom Cleaning Regimen.

 

What are the requirements concerning pets on the day of cleaning?

Pets are required to be kept in a protected area due to safety reasons.  A Fee will be charged if entry is not possible due to pets not being secured.

 

What does an Account Manager do?

Account Managers are your personal point of contact. Their job description is to help you through the process of scheduling new or rescheduling existing appointments and relaying special instructions to your personal cleaning team. Contact your Account Manager for any customer service questions or requests.

 

What preparations should take place for a Move In/Move Out cleaning?

We understand moving can be a tremendous undertaking. We require the home to be completely vacant.  Items left behind will be considered disposable and removed from the owner’s property for an agreed upon fee.  Most importantly, make sure your water and electricity are operational the day of your cleaning or additionally fees will occur.

 

If my utilities are off the day of the cleaning, what will happen?

If your utilities are turned off, you will be charged an inconvenience fee. Additionally, you may be asked to reschedule for a later date. Rescheduling fees will apply.

 

What if I am still in the process of moving the day of the cleaning?

We ask that you be completely Moved-Out before the scheduled cleaning day.  If there is still moving activity occurring during the cleaning, you will be subject to an inconvenience fee. In addition, our 100% Customer Satisfaction Guaranteed will not be extended.

 

What occurs if my cleaning falls on a major holiday?

Any scheduled cleanings falling on the observance of a major holiday will be rescheduled in advance.  If you do request to keep the scheduled date for cleaning services, the Holiday Rate will be 1.5 times the regular rate.

 

What is required to change the scheduled cleaning?

A 48 hour cancellation is requested before your cleaning day. Failure to do so, will incur a rescheduling fee.

 

Are there any long term contracts?

We do not believe in contracts. Instead, we work hard to retain your business.  We encourage requesting weekly, biweekly or every three weeks service to obtain lower prices. You can stop at any time by simply e-mailing or calling your account manager.

What form of payments do you accept?

Payment can be made with a debit or credit card. We accept all major credit cards. Total payment is due the date of the cleaning service upon completion of all work.